Brand's performance
2.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
17.5%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mweb 22.5
3 Mondo 21.5
...
Telkom Mobile2.6
Mobile Operators
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Telkom Mobile - Telkom online service

No resolution
Melanie Cairncross
Melanie Cairncross filed the complaint
30 January 2023
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Herman C

1 reviews | Active since Feb 2022

24 Jan 2023, 14:53
Telkom online worst service
Worst service Telkom online service
I purchased a phone via telkom online more than a year ago.
Phone was not up to standard and I did not like the phone so I phoned them and the phone was collected.
So know I am still paying that contract but no phone and if you phone online they are not of much help. So know I have to pay for something that I don't have
So I went in store to telkom in highveld mall witbank and the lady was very helpful but she said she struggling also to get it sorted.
Can't go on like that.
So everytime I phone they just give me a reference nr, but nobody follow up
Incident date: 30 January 2023
This complaint has been considered as not resolved.
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