Telkom Mobile - Telkom does not protect its customers - instead it conspires with the likes of faithfirst tv to **** customers

I am complaining here so that I have a reference to take this to ICASA as Telkom did not respond to my complaint on Hello Peter. Telkom is the worst service provider EVER. It does not protect me as its customer. It allows FRAUDULENT companies such as FAITHFIRSTTV to add subscription charges to my Telkom bill WITHOUT verifying anything. I am Muslim and would most certainly NOT have subscribed to this channel yet my Telkom Bill shows a charge of R78. It took me hours of trying before I could speak to someone at Telkom and the lady assisting me cancelled the subscription when all I had done was query it. This tells me that there is something amiss and Telkom is part of this SCAM. She told me that I may have mistakenly subscribed. My question is why was I not asked to verify it. Also, why did Telkom NOT advise me about this subscription. All this happened yesterday 04-08-2023 YET today, I get an SMS saying I had subscribed again. My son was able to cancel the subscription. I AM HOLDING TELKOM RESPONSIBLE TO REFUND ME THE R78 FOR JULY 2023 AND ANY ADDITIONAL BILLING IN AUGUST UNTIL THE SUBSCRIPTION WAS CANCELLED. I IMAGINE THERE WILL BE AN AMOUNT BILLED FOR TODAYS UNSOLICITED SUBSCRIPTION WHICH I AM 100% CERTAIN WAS NOT INITIATED BY ME BUT THE SCAMMERS AT FAITHFIRST TV. TELKOM ARE CO-CONSPIRATORS IN THIS SCAM AND SHOULD BE BROUGHT TO BOOK,