Brand's performance
2.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
17.5%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mweb 22.5
3 Mondo 21.5
...
Telkom Mobile2.6
Mobile Operators
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Telkom Mobile - Ridiculous bill

No resolution
NOMFUNEKO
NOMFUNEKO filed the complaint
31 January 2023
I have a complaint towards Telkom ridiculous bill for this month, what's even worse is that I went to their shop at South Coast Mall, they were unable to help me let ,alone explaining to me.

I usually pay R198.00 for 2 different sim cards, of which the other one was expiring mid Dec. My premium wasn't debited on December as I was not aware which date they were gonna debit. Fine, towards the end of the month I realized they didn't debit, I took an initiative and go pay their money which I have a POP for it.

January the bill is sitting at R601.73 which I am unable to pay, there's even once off subscription fee for both sim cards which I am not aware of, mind you the other sim card has reached it's expiring date and has been cancelled by me, which I was not even aware of if , because when the product reaches it's end date it should be ended automatically or communicated for extension, without having to cancel. What's there to cancel when product reaches its due date?

It's January for heaven's sake and we don't wanna dent our scores unnecessarily. Please rectify this ASAP.

Thank you.
Incident date: 31 January 2023
This complaint has been considered as not resolved.
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