My name is Tania Farrell, previous client of Telkom Mobile. My account has been paid up in full and I have been trying to request my paid up letter for well over three weeks.
I never received a response from Telkom then on the 11Th May I did but I have still not received the letter. On the 7Th May I escalated it and received an sms that I would receive the letter on the 11TH May. Nothing was received I then contacted the online agents and they told me that I would have to now wait 7-14 or 21 days ridiculous as I have already wait over three weeks.
Can you please assist me with my letter? Its extremely urgent as I require it to send it to be removed from debt review.
Please find attached SMS I received on the 7Th May that which confirmed I would have the letter in 48 hours.
This complaint has a private attachment.
Incident date: 17 May 2021
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