Brand's performance
2.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
17.5%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Mweb 33
2 Metrofibre 30
3 Mondo 21.5
...
Telkom Mobile2.6
Mobile Operators
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Telkom Mobile - Paid up letter still pending for over three weeks

Resolved
1/10
Siba Maliwa
Siba Maliwa filed the complaint
25 March 2022
My name is Sibakhulu Maliwa , previous client of Telkom Mobile. My account has been paid up in full and I have been trying to request my paid up letter for well over three weeks.

I never received a response from Telkom then on the 22nd March I did but I have still not received the letter. On the 23Th March I escalated it and received an sms that I would receive the letter on the 25TH March. Nothing was received I then contacted the online agents and they told me that I would have to now wait 7-14 or 21 days ridiculous as I have already wait over three weeks.

Can you please assist me with my letter? Its extremely urgent as I require it to send it to be removed from debt review.
Incident date: 25 March 2022
Siba Maliwa
Siba Maliwa rated the brand
22 April 2022

I have my paid up letter after many times calling Telkom

This complaint was considered resolved.
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