My name is Sibakhulu Maliwa , previous client of Telkom Mobile. My account has been paid up in full and I have been trying to request my paid up letter for well over three weeks.
I never received a response from Telkom then on the 22nd March I did but I have still not received the letter. On the 23Th March I escalated it and received an sms that I would receive the letter on the 25TH March. Nothing was received I then contacted the online agents and they told me that I would have to now wait 7-14 or 21 days ridiculous as I have already wait over three weeks.
Can you please assist me with my letter? Its extremely urgent as I require it to send it to be removed from debt review.
Incident date: 25 March 2022
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