Telkom Mobile
Telkom Mobile
Mobile and Fixed Telecommunications
Brand's performance
3.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mondo 21.5
3 MTN 18.6
...
Telkom Mobile3
Mobile Operators
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Telkom Mobile - No service on sim card

No resolution
1/10
Florah
Florah filed the complaint
11 October 2022
My Sim card lost service on 24 September 2022. Went into a Telkom store in Southgate Mall on 30 September 2022 to do a sim swap, but could not be immediately assisted as my finger prints could not be verified on their system and my MTN number could not receive OTP. Then the matter was escalated to back office, which was to take 7 days to call me back to inform me that I can insert the sim card after it is activated, but I still have not received a phone call or any feedback.
Incident date: 30 September 2022
Florah
Florah rated the brand
24 November 2022

Telkom customer service sucks.

This complaint has been considered as not resolved.
Complaint #193022
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