Brand's performance
3.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mondo 21.5
3 MTN 17.5
...
Telkom Mobile3
Mobile Operators
Is this your company? Click here

Telkom Mobile - No lte connectivity at night

No resolution
Michael Lane
Michael Lane filed the complaint
2 July 2022
For months now I have been trying to get to complaints department or to speak with a human being about my situation.

Every night roughly between 5pm and 10pm (the time varies sometimes)
Despite having full signal I loose internet connection I can still make phone calls and send SMSs but all internet services stop working I have a smart broadband unlimited all hours LTE contact which I pay for without delays or disputes

Can't get through to call centres every time I try calling

I have 4 contracts with you and all present the same problem

My wife has 3 that she pays for and experiences the same issue

This happens every day regardless of loadshedding

Once my contract ends I'm moving to another provider
Incident date: 2 July 2022
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.