Telkom Mobile - My account has been frauded by a staff member at telkom - extra charges on my statement

firstly, why is it so hard to get someone to assist you at Telkom.
why do I need to beg for assistance?
I asked for a contract renewal, and they gave me a new number.
now I got another new number
and there is extra charges to it all
now I have 6 numbers under my name instead of 5
what is Telkom Mobile doing about all this
Nothing , because there is just no consultant that can assist me with anything
I need to call , waste my airtime and time just to be told , sorry I do not understand what is going on
I keep emailing Joshua and Koketso , but I need to beg on that email for them to call me back because that department did fraud on my account
now I need assistance on my statement once again I am begging for someone to sort it out but guess there are just no qualified consultants that can assist me

Good day, I would like to know who is going to pay for my time at work and my calls
I had to keep calling, like I made the mistake at Telkom.
They made the mistake but made it seem like it was me.
It was fraud to give me another number. without asking. for a new contract
I seriously feel like not paying the bill and then when they call me for payment maybe someone can assist me than
Would you believe there is just no complaints department for Telkom so we just need to sit and back and let their pathetic , incompentent staff tell us what to do
where do find staff that they say to a client I am sorry I will not be able to assist you with this