Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Mondo 31.5
2 Metrofibre 30
3 Supersonic 16.3
...
Telkom Mobile1.5
Mobile Operators
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Telkom Mobile - Mobile number and account with telkom suspended

No resolution
1/10
Amanda
Amanda filed the complaint
24 January 2024
Dear complaint department

I would like to state that telkom is the most inconvenience, provide poor service they suspended my services can't make calls and do assignments whereas I was or am a loyal customer to them I made my payment on the 2nd of January 2024 and they sent confirmation via email stating that they received the payment for December and now they are saying I'm owing for December which I find very confusing and when I call an agent they are saying I'm owing the amount that I already paid which is 418.06 and when I log on line viia they link I'm owing 624.07 what do i do that's the reason why I am filling for this complaint
This complaint has a private attachment.
Incident date: 24 January 2024
Amanda
25 January 2024
And Amount that was paid in November I'm receiving it now?
That it was reversed which never reflect in my account and I don't know who did that telkom is hurting me big time

Dear Valued Customer, please find communication with regards to your request below:



Dear Customer,

Thank you for the e-mail sent to Telkom Billing enquiries.
We apologise for the inconvenience.
Please note on the account there is an amount of R624.94 that was reversed, kindly make payment to unsuspend the account.

Regards
Sisipho
[email protected]





Kind regards, Telkom Support
Amanda
Amanda rated the brand
21 March 2024

Bad

This complaint has been considered as not resolved.
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