Brand's performance
2.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
17.5%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mweb 22.5
3 Mondo 21.5
...
Telkom Mobile2.6
Mobile Operators
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Telkom Mobile - Failure to activate sim card

No resolution
Henry
Henry filed the complaint
20 January 2023
I bought a new simcard because one of my cellphones got stolen. I had to replace the sim card. On Teusday 17th January I did a simswop at the Newcastle Telkom Mall. To date it has not been activated. I have phoned customer care numerous times and have been to the shop every day. Every time i am told it is in the system. This is an existing contract on which nothing has changed.

Usualy it takes one day.
This complaint has a private attachment.
Incident date: 20 January 2023
This complaint has been considered as not resolved.
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