Brand's performance
3.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mondo 21.5
3 MTN 18.6
...
Telkom Mobile3
Mobile Operators
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Telkom Mobile - Device obligation fee

No resolution
1/10
Jackie Pondo
Jackie Pondo filed the complaint
5 October 2022
Some time in August, an Agent from Sell Direct Telkom contacted me with an offer to do an upgrade for 081 523 1346. Initially, I refused but he told me that it was an offer for voice minutes and data for R139.00 per month. He also told me that my subscription feel will decrease immediately. To my horror, I got an obligation fee of R492 for the upgraded contract. I did not receive a device. Upon querying this, Telkom Customer care was not helpful, neither did they bother to clarify why I had to pay the device obligation fee. I tried emailing them but the response was, I should call. Calling doesn't help either.

Despondent.
Incident date: 4 October 2022
Jackie Pondo
20 October 2022
I'm still waiting for brand response.
Jackie Pondo
4 November 2022
Telkom has continuously ignored my complaint. The issue hasn't been resolved, I'd like to keep it open till they resolve tne issue. Being a big coperate company doenes give them the right to abuse clients.
Jackie Pondo
19 November 2022
I'm still waiting for Telkom to respond.
Jackie Pondo
Jackie Pondo rated the brand
26 January 2023

The brand is useless, I don't understand how they could say the issue was resolved when Telkom didn't even bother contacting me. This was a complete waste of time, effort and resources.

This complaint has been considered as not resolved.
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