Brand's performance
2.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
17.5%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mweb 22.5
3 Mondo 21.5
...
Telkom Mobile2.6
Mobile Operators
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Telkom Mobile - Canceled but still took my money

No resolution
Sadiqah Adams
Sadiqah Adams filed the complaint
21 November 2022
On the 3rd of October I canceled my contract with telkom as it ended on that date. This was to ensure that no money gets deducted and that the contract including direct debit is canceled. However, on the 15 of November, Telkom deducted the amount of R658.00. No funds was available as they should not have deducted. Now I have bank charge of up to R200 because of this. I am not happy and want a refund for this amounts.
This complaint has a private attachment.
Incident date: 15 November 2022
This complaint has been considered as not resolved.
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