Brand's performance
2.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
17.5%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mweb 22.5
3 Mondo 21.5
...
Telkom Mobile2.6
Mobile Operators
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Telkom Mobile - Bad behavier of the agent

No resolution
Mandla Mahlangu
Mandla Mahlangu filed the complaint
9 March 2023
My device with the contract sim card got stolen and I went to Telkom (Bethal Mall) on the 8th March 23 to do a sim swap and to check my other contracts, since this one I'm swim swapping is also due for upgrade. I came at the shop at 17:15. I was partly assisted an had to wait for the other lady who is a supervisor. She gave me a cold shoulder, never explained anything to me. I kept on waiting until she went to the bank and later came her customer she assisted the previous day, she attended that customer in my presence. and later I was told to come back tomorrow as there was no way that they would be able to assist me. there was no time left. my question is: where on earth would one treat a customer that way? Now I have to travel to Secunda just to do a Sim swap while there is a local branch. I'm very disturbed.
Incident date: 9 March 2023
This complaint has been considered as not resolved.
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