Telkom mobile is the worst Cellphone server provider in South-Africa. They don't care about their clients as client service is nonexciting. They can't even resolve a basic issue. There is subscription's that they are taking of my account for months. These substructions are 3 rand a Day subscription times that by ten subscriptions and 31 days. When I contacted their client service to ask why my account has tripled in the last 3 to 4 months, they said I subscribed to this by clicking somewhere on the internet to accept this. I explained that is utterly bulls s**t. as I have ****le that everyone uses in my Houshold. I asked them to remove these subscriptions. They told me they can't as their server/ Systems is down and trust me I called about 20 times asking them this and every time it is the same answer "server/ Systems is down". ******See example of services i pay for Reminder: You are subscribed to Vydozine. Unsub: Dial *179*7867# for opt-out. Help:180. T&C: Telkomplus.co.za****** Reminder: You are subscribed to RaceDay TV. Unsub: Dial *179*7867# for opt-out. Help:180. T&C: Telkomplus.co.za********** Don't even try getting it cancelled with this code, *179*7867# It tells me Invalid MMI code. I think they do this on Purpose so they can get rich, as I cannot cancel these subscriptions. My Account is normally R 981, and for the last 3 months it is almost double that at R1850. And Telkom cannot resolve this. I have sent them e-mails as well as per their request, and still they cannot get this resolved, I phoned them 20 minutes ago and still the same old same old answer "server/ Systems is down". They say I must cancel it on the APP yes right if the APP ever works. The last time I got on to the APP I did cancel it, but still, I am paying for it. Their whole system is unreliable. I cancelled it many times, but it is still ongoing. Where to from here. I am out of options. This month they even did not take the debit order off as their excuse is my account is with their collection department, but it is paid up to date, as I am using both my lines. And if by the first they haven't taken the debit order I must just pay by EFT otherwise I need to pay the reconnection fees if it gets switched off.
Incident date: 29 November 2022
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