Brand's performance
3.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mondo 21.5
3 MTN 17.5
...
Telkom Mobile3
Mobile Operators
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Liezl Van WYk
Liezl WYk
20 September 2024
No resolution
Telkom Mobile - Telkom not doing their job

sent in death certificate setp 2022, again in march 2023, phone line was cut and now telkom wants a huge amount of money and the line is still active when I asked…

No resolution
sean schoeman
sean schoeman
22 July 2024
No resolution
Telkom Mobile - Neglegnce& breach of contract

the instore staff ignored me and did not assist me over a 3 month period the local store employees were entirely unhelpful later i found out this was on purpose…

No resolution
Sophie Mtimkulu
Sophie Mtimkulu
11 June 2024
No resolution
4/10
Telkom Mobile - Feeling let down

on the 2May 2024 i received text that Telkom owes me 1837.00 which i paid up 18 April 2023 for home fibre unkowing to me was cancelled. invoice number A25252639,…

No resolution
4/10
Danielle
Danielle
4 March 2024
No resolution
Telkom Mobile - Disgusting service

I made a settlement payment on my telkom account, when I called to find out if the payment is reflecting I was told that I was given the incorrect reference number.…

No resolution
Phillip Zidaya
Phillip Zidaya
14 February 2024
No resolution
1/10
Telkom Mobile - Device obligation / carry over fee

I have upgraded last year in April this, I have been charged R402 per month. What is this carry over fee for, when is it going to end? When I took the contract…

No resolution
1/10
Amanda
Amanda
24 January 2024
No resolution
1/10
Telkom Mobile - Mobile number and account with telkom suspended

Dear complaint department I would like to state that telkom is the most inconvenience, provide poor service they suspended my services can't make calls and do assignments…

No resolution
1/10
Gcobani Mvinjelwa
Gcobani Mvinjelwa
5 December 2023
No resolution
1/10
Telkom Mobile - Prepaid contract

Good Day Please be advised that the below contract number has successfully been cancelled. Service number and Cancellation Order number: 0684792524 - 1692527739A…

No resolution
1/10
Rejoice
Rejoice
18 October 2023
No resolution
Telkom Mobile - My sim number

I have three weeks trying to reinstate my Number which is 0812703788, My Aunt spoke to them in order to Reinstate the numbers they told her it is under my name…

No resolution
Frikkie Oosthuizen
Frikkie Oosthuizen
10 October 2023
No resolution
1/10
Telkom Mobile - Telkom mobile contract account

I have called the Telkom customer line to close my mobile contract account in August. As my 2 year contract was finished with them but they keep on debiting through…

No resolution
1/10
Chris
Chris
9 October 2023
No resolution
Telkom Mobile - Telkom paidup letter

Telkom failed to provide me with a paid up letter after paying my account in full. They always say I must wait for 7days. I started looking for this letter in August…

No resolution