Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

14.6%

Average Response Time

2.7%

Solution Rate

16.2%

Average Ratings

30.9%

Customer Retention Rate

54.5%

Category ranking

Online Business

1 Takealot 20.1

2 NetFlorist 10

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Wrong product supplied twice

Mauritz filed the complaint

8 October 2023

I ordered a camera product was delivered i sent it back i ordered a new one brought the exact same one that i sent back. Advertise as a 4k camera box it came in with you can see its been tampered with because its got tape all over and the wrong camera was in the box. False advertising and total neglect from takealot.

This complaint has a private attachment.

Incident date: 8 October 2023

This complaint has been considered as not resolved.

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