Takealot
Takealot
Online Business
Brand's performance
19.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.7%
Average Response Time
2.3%
Solution Rate
10.9%
Average Ratings
40.9%
Customer Retention Rate
63.6%
Category ranking
Online Business
1 Takealot 19.4
2 Jewlify 10
3 NetFlorist 10
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Wrong product delivered

Resolved
7/10
EDO MUSHEL
EDO MUSHEL filed the complaint
16 August 2022
I ordered a phone for 5000 R, I received a cheap calculator that worth less than 100 R.

I informed Takealot and requested to replace the calculator for the phone I ordered, but received no reply.
Incident date: 16 August 2022
EDO MUSHEL
EDO MUSHEL rated the brand
31 August 2022

Good

This complaint was considered resolved.
Complaint #168722
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