Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.3%
Average Response Time
2.1%
Solution Rate
11.9%
Average Ratings
50.7%
Customer Retention Rate
53.3%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
Is this your company? Click here

Takealot - Wrong order delivered

No resolution
Neline
Neline filed the complaint
28 December 2022
On the 23rd of December I've received my order, just to discover it is wrong.

They added an item which was not part of my original order and one item was missing from what I've ordered.

Now on their website you can only return what you received.
No concession is made for a partially incorrect order.

After numerous failed attempts the issue is still not resolved because Takealot concede that they have broken my trust, this is not the first time they have delivered partially incorrect orders to me.

Because my trust is broken, I expect to have the missing part of my order delivered before I return the incorrect delivery.

I do not expect to be treated as a criminal as if they don't trust me to return the incorrect item.
Since I was the one reporting the incorrect delivery.
Incident date: 28 December 2022
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.