Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

15.4%

Average Response Time

2.8%

Solution Rate

16.2%

Average Ratings

30.9%

Customer Retention Rate

54.5%

Category ranking

Online Business

1 Takealot 20.2

2 NetFlorist 10

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Wrong order

Twanne Lindeque filed the complaint

11 January 2024

Orders 2 twenty litlers of rubber it acrylic from Takealot. The delivery came this morning but it was the wrong buckets. It was 2 five litres in colour red and I ordered colour black. Do not want to launch a return as I need it urgently,I would like the other 30 litres to be delivered today ASAP!!!!

Incident date: 11 January 2024

This complaint has been considered as not resolved.

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