Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
10.8%
Average Response Time
3.9%
Solution Rate
11.1%
Average Ratings
49.5%
Customer Retention Rate
55%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Wrong items dispatched

No resolution
Cedine alkana
Cedine alkana filed the complaint
19 September 2022
I ordered Dr Rashel face cream with hylaraunic acid (x2). When my order arrived I saw it is the Dr Rashel Day cream. I ordered the items specifically for my face to attend to certain problems. The schlep to send this back is too much of a hassle as i already waited nearly 2 weeks for the order due to a delay. Neither the company nor takealot double checked.
This complaint has a private attachment.
Incident date: 19 September 2022
This complaint has been considered as not resolved.
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