Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

10.8%

Average Response Time

3.9%

Solution Rate

11.1%

Average Ratings

49.5%

Customer Retention Rate

55%

Category ranking

Online Business

1 Superbalist 33.3

2 Takealot 20.1

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Wrong items dispatched

Cedine alkana filed the complaint

19 September 2022

I ordered Dr Rashel face cream with hylaraunic acid (x2). When my order arrived I saw it is the Dr Rashel Day cream. I ordered the items specifically for my face to attend to certain problems. The schlep to send this back is too much of a hassle as i already waited nearly 2 weeks for the order due to a delay. Neither the company nor takealot double checked.

This complaint has a private attachment.

Incident date: 19 September 2022

This complaint has been considered as not resolved.

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