Takealot
Takealot
Brand's performance
18.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.4%
Average Response Time
4.3%
Solution Rate
11.3%
Average Ratings
41.7%
Customer Retention Rate
44.8%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Wrong item recieved with no apology

No resolution
Buks Jordaan
Buks Jordaan filed the complaint
7 October 2023
Title: Disappointing Experience: Wrong Item Received and Delivery Delayed

Review:
I recently placed an order for a specific item, but unfortunately, my experience turned out to be quite disappointing. Firstly, I received the wrong item, which was not what I had ordered. This mix-up was a significant inconvenience, as it meant that I did not receive the product I was eagerly anticipating.

To make matters worse, it has been four days since I placed my order, and I still haven't received the correct item. The delay in delivery has only compounded my dissatisfaction with this overall experience. As a customer, it is disheartening to encounter such issues, especially when taking in to consideration that black friday is on its way!
Incident date: 3 October 2023
This complaint has been considered as not resolved.
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