Takealot
Takealot
Brand's performance
18.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.4%
Average Response Time
4.3%
Solution Rate
11.3%
Average Ratings
41.7%
Customer Retention Rate
44.8%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Wrong item received - returned ; broken by scooter courier then account deactivated

No resolution
Bilal
Bilal filed the complaint
24 August 2023
I ordered 3 android TVs, when the TVs came they were not android. I immediately logged a return and it was collected. However when collected, it was picked up by a scooter. When the return got back they told me it was cracked.
I let them know when the driver came he checked, nothing was broken. They then came to recollect the return and after many emails they told me they will send the broken item back and then deactivated my account. I feel terrible about the poor service and I all I want is my money back. I can’t even access my money now because they deactivated my account by force.
This complaint has a private attachment.
Incident date: 24 August 2023
This complaint has been considered as not resolved.
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