Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

10.7%

Average Response Time

2.3%

Solution Rate

10.9%

Average Ratings

40.9%

Customer Retention Rate

63.6%

Category ranking

Online Business

1 Takealot 19.4

2 Jewlify 10

3 NetFlorist 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Wrong adress

Anevan Deventer filed the complaint

27 October 2022

This has been the second time that Takealot has delivered my package at the wrong adress and has actually allowed a stranger to sign for my package. 7 Kilometres away from the actual adress.
This is totally unacceptable and will not allow it again. I hope Takealot sees this and fixes the problem for in the future

Incident date: 27 October 2022

This complaint has been considered as not resolved.

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