Takealot
Takealot
Brand's performance
19.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.2%
Average Response Time
3.6%
Solution Rate
12.8%
Average Ratings
45.2%
Customer Retention Rate
48.1%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
Is this your company? Click here

Takealot - Worst service

No resolution
Bella
Bella filed the complaint
5 August 2022
I ordered 2 double pack nappies, with the first delivery they only delivered one double pack, with the second delivery they only ordered one pack instead of two. I immediately contacted them and after sending photos and getting confirmation that they will send me my new order number and delivery date they just ghosted me for a few days, only to ask for the same photos again... Not once but TWICE!!! Just to be ghosted again... It's been two weeks and this issue has not been resolved. Customer care is useless, you can't complain about service because there are no service!!! I will never order from them again.
Incident date: 5 August 2022
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.