I ordered 2 double pack nappies, with the first delivery they only delivered one double pack, with the second delivery they only ordered one pack instead of two. I immediately contacted them and after sending photos and getting confirmation that they will send me my new order number and delivery date they just ghosted me for a few days, only to ask for the same photos again... Not once but TWICE!!! Just to be ghosted again... It's been two weeks and this issue has not been resolved. Customer care is useless, you can't complain about service because there are no service!!! I will never order from them again.
Incident date: 5 August 2022
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