To whom it may concern
I am EXTREMELY disappointed in the service I have received from Takealot.com. I purchased a mobile device online (Order ID 85149958/ Invoice ID 49907202) and received it. All was well until the phone stopped working, I then logged a query on the 31st of May 2021. The phone was collected on 2 June 2021 at 13:42. On the Jun 4, 2021, 16:16 GMT+2, I was advised by Sabelo Mathebula that “Please note that we have rejected your return request due to the following reason/s: Item tested working fine” and 9 images of the device were attached to email. I specifically stated what was wrong with the device and if enough attention was paid, Sabelo or the technicians would have noticed on the screen that there is a sign where the mobile network icon is situated. I have just received the phone back even after speaking to Nic Klaaste (takealot.com) at Jun 7, 2021, 19:55 GMT+2 advising that “Good Day, Please take any sim card and insert it into the device and advise if it works, also see if you pick up any signal on the Wi-Fi, I specifically explained that device does not recognize the sim card in the phone neither does it recognize the mobile network which makes it impossible to make phone calls, I have tried many different sim cards with 2 devices and that particular cell phone won’t work”, He later replied advising that “Hi Sizo, Thank you for writing. Your advisement is escalated to the returns team. An update shall follow at the soonest they advise.
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