Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

10%

Average Response Time

2.8%

Solution Rate

10.5%

Average Ratings

36%

Customer Retention Rate

60%

Category ranking

Online Business

1 Takealot 18.1

2 NetFlorist 10

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

Is this your company? Click here

Takealot - We're tired

Mathews filed the complaint

9 December 2022

Driver he's been rude and even signed my order without my concern. Now when I track my order shows already delivered which I haven't received anything.He called in the morning even now he's not even show up or picked up any call from us.

We ask registration of a car he deliver he refused to give us. If is how you gonna treat customers by scammed them. I think we've to exposed them no matter is on public or not.

Incident date: 9 December 2022

Mathews rated the brand

6 February 2023

Delivery in time

Would you buy again? Yes

5/10

This complaint has been considered as not resolved.

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