Takealot
Takealot
Online Business
Brand's performance
20.3
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
11.5%
Average Response Time
2.1%
Solution Rate
11.9%
Average Ratings
50.7%
Customer Retention Rate
53.3%
Category ranking
Online Business
1 Takealot 20.3
2 Superbalist 20
3 Jewlify 10
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Warranty not accepted

No resolution
Aisha
Aisha filed the complaint
7 July 2022
The elastic that hold the tent poles together was received snapped and is unable to hold the poles together. Under warranty takealot refuse to accept it and have the elastic repaired. Why offer a warranty when you do not want to assist.
Incident date: 7 July 2022
This complaint has been considered as not resolved.
Complaint #149622
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