Is the brand Takealot trustworthy?

Weak

Satisfaction Index over the past 12 months.

Response Rate

15.6%

Average Response Time

1.3%

Solution Rate

16.1%

Average Ratings

35%

Customer Retention Rate

75%

Category ranking

Online Business

1 Superbalist 30.9

2 Takealot 22.6

3 NetFlorist 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Very unsatisfied service. no customer service

WILLEM VILJOEN filed the complaint

11 September 2024

Half package on delivery and no customer service back to me. No one is coming to pick up the return and no one is helping me..
Just excuses all the time and no one can say why my return package are being cancelled and not picked up..

Very very unsatisfied with service and a very bad and unprofessional place to do business.

Incident date: 11 September 2024

This complaint has been considered as not resolved.

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