Takealot
Takealot
Brand's performance
19.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.7%
Average Response Time
2.3%
Solution Rate
10.9%
Average Ratings
40.9%
Customer Retention Rate
63.6%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Very bad customer service

No resolution
Ampie Ehlers
Ampie Ehlers filed the complaint
7 November 2022
#Takealot ; I can not believe that an electronic delivery ordered AND paid for on Monday has NOT been delivered yet (Sunday). Come on all it takes is to attach the activation page to my E-mail address and to click on send. How EASY is that? Is there Somebody that can help?
By the way I have already made about 10 phone calls and send so many e-mails and all I get is " we will get the relevant department to contact you." Obviously, they do NOT contact you.
I STILL DO NOT HAVE MY DIGITAL DELIVERY AND IT IS VERY CRITICAL (ANTI-VIRUS)
Incident date: 7 November 2022
This complaint has been considered as not resolved.
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