Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
10.8%
Average Response Time
3.9%
Solution Rate
11.1%
Average Ratings
49.5%
Customer Retention Rate
55%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Unsuccessful gift vouchers

No resolution
Belinda Barnard
Belinda Barnard filed the complaint
29 December 2022
I have place an order with my gift voucher with the amount of R1267.00. The value of my voucher is R2500. When I try to place another order there was an error saying that voucher number was already used. I immediately send an email to customer care. It too me from the Monday to the Friday consulting with Takealot agents to resolve my issue. I explained everything in detail and also send whatever proof they needed from me. I also told Naomi who assisted me that my order containts gifts for my children for Christmas. The Friday 23 December 2022 she send me another email saying she sorry but they can't assist me. I still have a balance of R1233 that's on my gift voucher and my order of R1223 they can't process. I would like to know what is going to happen with that money cause that is literaly money that balance on my voucher. I'm very unhappy and would like to hear what Takealot have to say.
Incident date: 20 December 2022
This complaint has been considered as not resolved.
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