Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.4%
Average Response Time
3.9%
Solution Rate
12%
Average Ratings
49.5%
Customer Retention Rate
55%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Unprofessional and lack of knowledge

No resolution
MB
MB filed the complaint
13 January 2023
Returned 4 baskets. They sent me the wrong ones. I asked them to send the ones I actually ordered. They land up crediting the 2 baskets and refuse the other two. They say it is damaged. I didn’t even use it. And in the photo they sent there is no damage. I opened the box, saw it was the incorrect one and sent it back. I hav been sending message back and forward with no solution. I have been buying from take a lot of years and spend thousands. Who ever is dealing my my case has her facts wrong and not dealing with the situation correctly. This has been the most ridiculous situation I had to deal with. Fact. I purchased something I never received and they not sending me what I have ordered and payed for.
Incident date: 13 January 2023
This complaint has been considered as not resolved.
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