Takealot - Unhappy customer - return declined

Good day, I purchased a flash machine from Takealot for a small business i am starting a few days later i decided to test the machine to see if it's in working order, and if it can print. Upon testing the device and following the instructions to setup the device i found that there were many service providers linked to use this device. I tried to register with these service providers for days and was struggling with call centers and what's messages with these service providers. Eventually i found that this machine does not suit my requirements and is not user friendly for my business needs. I placed the item back in the box with it's original packaging and manuals and sent it back to Takealot. Only for them to decline my return on my online account providing no reason. I then emailed them for the reason for the decline and there response was because i opened the packaging and tested the device they cannot refund me. Which is obsurd as i have purchased previously from them and opened packaged and was not satisfied and i was refunded before. First the consultant advised that i have used the sim cards - my response to that was i followed the instruction on the manual and inserted the SIM cards to see if the machine was working. I did not RICA these SIM cards. Then when i told the consultant that the SIM cards were unused he then emailed me saying that the paper roll was used. I then responded saying that i need to test if the printer section of the machine was working and if the usage of the paper roll is an issue i will replace it. I have even copied in the CEO and a few of the management staff. Senior staff has not once responded to any of my emails and I am now going to escalate this with external sources, such as the Consumer Protector. The device is not damaged and is in it's original condition with all the original packaging. The fact that numerous excuses are being used not to refund me. I have been a longstanding client with Takealot for many years and i am really disappointed in their service. The fact the senior staff, a CEO does not even acknowledge my complaint is beyond me. They just dont care. I need this device to be refunded as i need to get a more convenient user friendly device. This will really be a setback for me for my small business i am trying to start as i need the funds to replace this device. The adverti*****t of product on Takealot website is very misleading, it does not tell you that the are various service providers linked to it. Not to mention the service providers are not helpful. The consultant at Takealot does not even mention what will happen to this device

Hi everyone just to let you know that takealot management has called me today to confirm they will process my refund - happy days !