Takealot
Takealot
Brand's performance
18.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.5%
Average Response Time
3.7%
Solution Rate
10.4%
Average Ratings
42.9%
Customer Retention Rate
46.4%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Undelivered order

Resolved
1/10
Colin Nelson
Colin Nelson filed the complaint
19 July 2023 (edited on20 July 2023)
I've been struggling since 15 July 2023 to receive my order from Takealot Centurion Warehouse. I received sms's on 15 July, 17 July, 18 July and 19 July to inform me my order is out for delivery. Every time I had to phone Takealot customer service to enquire about my order. I also received multiple emails from Takealot to apologize for the inconvenience. I wasting my time and energy as well as airtime on Takealot.

Update: According to the Takealot App, I was not available to take delivery which is untrue. The driver must proof with his gps tracking that they were at my address.
This complaint has a private attachment.
Incident date: 19 July 2023
Colin Nelson
Colin Nelson rated the brand
20 July 2023

Takealot disappointed my so much that it will take years to trust them again!

This complaint was considered resolved.
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