Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
12.4%
Average Response Time
3.6%
Solution Rate
12.9%
Average Ratings
48%
Customer Retention Rate
52%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Unacceptable service

No resolution
Elzette Schuktz
Elzette Schuktz filed the complaint
19 May 2022
I ordered an item worth R499. Was given a similar item worth+- R289 as per there own website, total incorrect item, was told to return the incorrect item for exchange of the correct item, went to collect the new item just for them to send me the exactly same incorrect item they sent the first time. No apologies nothing! Will not buy a thing from takealot again! I want a Refund and an explanation as to how they can send the incorrect item twice, as well as an item much cheaper then the item I purchased!
Incident date: 19 May 2022
This complaint has been considered as not resolved.
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