Takealot
Takealot
Brand's performance
17.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.9%
Average Response Time
3.6%
Solution Rate
10.2%
Average Ratings
39.7%
Customer Retention Rate
44.8%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - The product is not what i ordered

No resolution
6/10
S Herbst
S Herbst filed the complaint
5 August 2022
Incorrect Item delivered
Incident date: 4 August 2022
S Herbst
S Herbst rated the brand
22 August 2022

The Brand is good. Its the machines/ people operating on behalf of the brand that causes complaints. This was the first time to log a complaint but returned 3 orders. Other than this the time is efficient/ wide range good prices. The staff that operates on behalf of the company must acknowledge that we see them as the brand and great customer service keeps clients on board. Not all engine runners create problems for most part I had good service.

This complaint has been considered as not resolved.
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