Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

11.3%

Average Response Time

2.1%

Solution Rate

11.7%

Average Ratings

50.7%

Customer Retention Rate

53.3%

Category ranking

Online Business

1 Takealot 20.2

2 Superbalist 20

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - The product is not what i ordered

S Herbst filed the complaint

5 August 2022

Incorrect Item delivered

Incident date: 4 August 2022

S Herbst rated the brand

22 August 2022

The Brand is good. Its the machines/ people operating on behalf of the brand that causes complaints. This was the first time to log a complaint but returned 3 orders. Other than this the time is efficient/ wide range good prices. The staff that operates on behalf of the company must acknowledge that we see them as the brand and great customer service keeps clients on board. Not all engine runners create problems for most part I had good service.

Would you buy again? Yes

6/10

This complaint has been considered as not resolved.

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