Takealot
Takealot
Brand's performance
17.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10%
Average Response Time
3.4%
Solution Rate
10.2%
Average Ratings
41.1%
Customer Retention Rate
42.9%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - The parcel has been sent to someone else

Resolved
8/10
John
John filed the complaint
13 July 2022
My name is John Nakanyane. Last year around November l bought a 646 Exide car battery and on the 17/06/2022 l logged a return with takealot as the battery was deactive. On the 20/06/2022 a guy from takealot came to fetch the item. The item was then sent to supplier for futher evalution with ref no-MRRN-QBQKM-VZKB.
After 10 days takealot informed me that the supplier replaced the item notifide them to come for item collection. I was then told that the item will be deliverd to me by DPD LASER COURIER with waybill number-CLRRNMV6PD66GJ. Today when l try to locate the parcel online, it shows that the parcel has been sent to someone else on the 11/07/2022. I tried to call takealot customer care without any success and l even tried sending emails but they dont respond.
Incident date: 13 July 2022
John
John rated the brand
27 July 2022

Takealot offers a good support to their customers when they are not satisfied with their orders. The only thing l think they should improve is their customer care servise, it takes long before you can reach them.

This complaint was considered resolved.
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