Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

10.8%

Average Response Time

3.9%

Solution Rate

11.1%

Average Ratings

49.5%

Customer Retention Rate

55%

Category ranking

Online Business

1 Superbalist 33.3

2 Takealot 20.1

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Takealot.com return request |mrrn-68odd-4dev(2-in-1 180° rotatable 3-mode led ring light & adjustable tripod stand - 26cm)

Preshanee Mohansha filed the complaint

8 February 2023

I had returned 2 boxes on the same day with all items intact and marked clearly. I received an email a few days later advising that the item I was returning was not in the box. I asked for them to double-check this as I had packed all items. I have not received any feedback even thoI have followed up several times. Very poor service received.

This complaint has a private attachment.

Incident date: 22 January 2023

This complaint has been considered as not resolved.

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