Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
10.8%
Average Response Time
3.9%
Solution Rate
11.1%
Average Ratings
49.5%
Customer Retention Rate
55%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Takealot.com return request |mrrn-68odd-4dev(2-in-1 180° rotatable 3-mode led ring light & adjustable tripod stand - 26cm)

No resolution
Preshanee Mohansha
Preshanee Mohansha filed the complaint
8 February 2023
I had returned 2 boxes on the same day with all items intact and marked clearly. I received an email a few days later advising that the item I was returning was not in the box. I asked for them to double-check this as I had packed all items. I have not received any feedback even thoI have followed up several times. Very poor service received.
This complaint has a private attachment.
Incident date: 22 January 2023
This complaint has been considered as not resolved.
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