Is the brand Takealot trustworthy?

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

12.8%

Average Response Time

2.3%

Solution Rate

11.8%

Average Ratings

25.6%

Customer Retention Rate

55.6%

Category ranking

Online Business

1 Takealot 16.9

2 Superbalist 10

3 NetFlorist 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Takealot refuse to refund for wrong item dispatched

Mark NMBM filed the complaint

5 April 2025

Item Supplied ISBN number 978-93-90213-66-5 (softcover)
Item Ordered Per Takealot Website ISBN number 978-93-94884-24-0 (Hardcover)
Copy of Takealot website product offer is available
Dispute Ref Number Ticket Ref #61374717

This complaint has a private attachment.

Incident date: 5 April 2025

Mark NMBM

4 May 2025

It took a while and some detailed motivations but my complaint has been resolved by Takealot, a refund has been received and the incorrect article delivered has been returned.

Mark NMBM rated the brand

4 May 2025

Brand is possibly OK', had many satisfactory dealings in the past, but staff should listern properly to a customers documented and motivated problem

Would you buy again? No

4/10

This complaint was considered resolved.

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