Takealot
Takealot
Brand's performance
18.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.3%
Average Response Time
4.2%
Solution Rate
11.3%
Average Ratings
41.7%
Customer Retention Rate
44.8%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Takealot needs competent staff

No resolution
Zama  Qotyana
Zama Qotyana filed the complaint
10 December 2021
I placed an order with Takealot on the 29th of November, expected delivery was on the 8th of December, my order was rescheduled for 3 days, my parcel was sent to wrong Courier facility " how" I really don't know,, Im really disappointed with Takealot, with the service we are getting they will lose clients. Now I'm told that I will receive my parcel on the 13th of December, Woooooow!
Incident date: 8 December 2021
This complaint has been considered as not resolved.
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