Takealot - Takealot does not honour 30-day no hassles return

I bought a toy from Takealot, checking the conditions when I bought same. It referred to a 30 day hassle free return iro the product. I also read Takealot's terms and conditions and could find no term where the product was excluded from being able to be returned for a full refund or had to be returned in 7 days. Satisfied that I could return the product if the child I bought it for did not like it, I bought it. However, when I returned it, it was rejected as it was not returned within 7 days. I could find no term stating that I had to return the item in question in 7 days and stated same. This was a week ago; I have been bounced from one Takealot consultant to the next, with consultants often copying and pasting standard replies (once directed at someone else but sent to me) assuring me that my complaint is being treated with ''urgency" and asking me to give the consultant time. There is never any indication of when the complaint will be resolved. This is a simple issue and it is unclear on what basis Takealot can keep both my money and the product, with seemingly no intention to resolve the issue? Very disappointing as this used to be an excellent company that honoured its return policy, but seems no more hassle-free returns. Please can Takealot resolve this issue?