Takealot
Takealot
Online Business
Brand's performance
20.2
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
15.4%
Average Response Time
2.8%
Solution Rate
16.2%
Average Ratings
30.9%
Customer Retention Rate
54.5%
Category ranking
Online Business
1 Takealot 20.2
2 NetFlorist 10
3 Jewlify 10
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Subscription fees

No resolution
Yasmien Gani
Yasmien Gani filed the complaint
2 October 2023
I was never successful uploading items on Takealot so I cancelled my subscription at the end of July. They insist that I clicked cancel on the 1 August but are unable to give me the evidence. I have now been charged for September. They refuse to refund me.
Incident date: 2 October 2023
This complaint has been considered as not resolved.
Complaint #381023
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