Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

10.7%

Average Response Time

2.3%

Solution Rate

10.9%

Average Ratings

40.9%

Customer Retention Rate

63.6%

Category ranking

Online Business

1 Takealot 19.4

2 Jewlify 10

3 NetFlorist 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

Is this your company? Click here

Takealot - Sold a counterfeit perfume

Mekgwe filed the complaint

4 September 2022

I bought a perfume (Giorgio Armani Acqua Di Giò Profondo Eau De Parfum 75ml (Parallel Import), the perfume is an EDP its intense in nature. The one I bought from takealot doesn't even last for 5minutes. You can hardly smell the fragrance in the room you apply it in. Definitely counterfeit.

This complaint has a private attachment.

Incident date: 4 September 2022

This complaint has been considered as not resolved.

Comments

This complaint has no comments yet.

To leave your comment you must sign in.

Similar complaints

16 January 2025

Takealot - Payment problem

Good day sir/madam I've bought two item from you, i was suppose to pay for four…

Bronwyn Roberts

29 November 2024

Takealot - Watchly watch a fake

I recently ordered a Watchly watch from Takealot , but the watch I received is a…

26 November 2024

Takealot - Damaged and contaminated product received

I am writing to express my extreme dissatisfaction and utter disgust regarding a…