Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

10.8%

Average Response Time

3.9%

Solution Rate

11.1%

Average Ratings

49.5%

Customer Retention Rate

55%

Category ranking

Online Business

1 Superbalist 33.3

2 Takealot 20.1

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Six orders not received & 1 item received had only half of the content in

Natasha filed the complaint

23 December 2022

Ordered 13 items from Takealot on 26 Nov 2022. It is 23 Dec and received only 7 of the 13 items ordered. The one item received was unsealed and package damaged with half of the content in the box. Takealot does not reply to my emails. Five items were cancelled 3 days before Christmas - these items were intended to be Christmas gifts. These 5 items are still being advertised on the Takealot website as "in stock". This is totally unacceptable and bad service delivery!

Incident date: 23 December 2022

This complaint has been considered as not resolved.

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