Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.9%
Average Response Time
2.6%
Solution Rate
12.2%
Average Ratings
40.9%
Customer Retention Rate
63.6%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Sent wrong item and won't fix their mistake

Resolved
1/10
Glenda Pieterse
Glenda Pieterse filed the complaint
26 April 2023
On the 22 March I ordered TWO "Foldable Canvas Storage Box-Two Pack-Blue-S".(Order 125626114) On 27 March only ONE was sent and a blue and white spotted cosmetic bag that I did not order. (I have photos to prove that). I logged a return (ref MRRN-FMPEO-XD47) collected by Takealot on 28 March. Received email on 31 March asking for correct item to be returned too. Collected by Takealot on 3 April with same return reference. Only ONE "Foldable Canvas Storage Box-Two Pack-Blue-S" was replaced on 6 April.(Replacement order 126472565)I phoned to query why, was told 1st return not logged into the system. Issued 2nd return reference MRRN-5AZKW-QDM7 and told it was just to enable new order number to be generated and 2nd correct item to be sent. Nothing happened and never received the correct item. I have phoned and phoned, sent emails, submitted photos and have just received empty promises of escalation, investigation etc but nothing done to rectify their mistake or refund me.
Incident date: 28 March 2023
Glenda Pieterse
Glenda Pieterse rated the brand
8 May 2023

I have lost all trust in Takealot. When something goes wrong it's almost impossible to get help. Many phone calls were made and many promises made of escalation, investigation etc but nothing came of it. When trying to speak to or email the person you dealt with, you were just 'ghosted'. It was only after I discovered (on social media) another email address to lodge a complaint that the issue was finally resolved and I got a refund.

This complaint was considered resolved.
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