Takealot
Takealot
Brand's performance
17.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10%
Average Response Time
3.4%
Solution Rate
10.3%
Average Ratings
41.1%
Customer Retention Rate
42.9%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Returned item not replaced, waiting 3 weeks already

No resolution
Marina
Marina filed the complaint
24 November 2021
I ordered a Turner & Morris carpet washer, recieved it on 26 October 2021, opened the box with my Domestic worker on 2 November 2021, which was still in the 7 days period to return. Accessories was missing, and only received accessories as per photo attached, I logged a return under wrong item for collection purposes, item was collected 3 November 2021. Since this date I called and called spoke to several agents, emailed over and over and every agent just say the will inform the warehouse, but the warehouse keep on asking me to return accessories that are missing, and that is my initial reason for return. Why are they asking me for the accesories if this is why I returned the machine.
This complaint has a private attachment.
Incident date: 2 November 2021
This complaint has been considered as not resolved.
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