Takealot
Takealot
Brand's performance
18.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.9%
Average Response Time
3.6%
Solution Rate
11.3%
Average Ratings
42.4%
Customer Retention Rate
44.8%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Return unresolved

No resolution
Cinds
Cinds filed the complaint
11 May 2022
I sended a product back on 8 March for a refund, the product had a missing panel, now they say the product is damaged which it was not and does not want to give a refund. Its been more than 2 months now and nothing has been done. I have contacted the customer service numerous times speaking with 3 different people with NO SUCCESS and that is if you even get through to someone.
Incident date: 11 May 2022
This complaint has been considered as not resolved.
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