Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

11.3%

Average Response Time

2.1%

Solution Rate

11.7%

Average Ratings

50.9%

Customer Retention Rate

54.5%

Category ranking

Online Business

1 Superbalist 22

2 Takealot 20.4

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Return unresolved

Cinds filed the complaint

11 May 2022

I sended a product back on 8 March for a refund, the product had a missing panel, now they say the product is damaged which it was not and does not want to give a refund. Its been more than 2 months now and nothing has been done. I have contacted the customer service numerous times speaking with 3 different people with NO SUCCESS and that is if you even get through to someone.

Incident date: 11 May 2022

This complaint has been considered as not resolved.

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