Takealot
Takealot
Online Business
Brand's performance
19.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.2%
Average Response Time
3.7%
Solution Rate
11.6%
Average Ratings
45.9%
Customer Retention Rate
50%
Category ranking
Online Business
1 Superbalist 43.6
2 Takealot 19.4
3 Jewlify 10
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Return unresolved

No resolution
Cinds
Cinds filed the complaint
11 May 2022
I sended a product back on 8 March for a refund, the product had a missing panel, now they say the product is damaged which it was not and does not want to give a refund. Its been more than 2 months now and nothing has been done. I have contacted the customer service numerous times speaking with 3 different people with NO SUCCESS and that is if you even get through to someone.
Incident date: 11 May 2022
This complaint has been considered as not resolved.
Complaint #125622
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