Is the brand Takealot trustworthy?
Weak
Satisfaction Index over the past 12 months.
Response Rate
15.6%
Average Response Time
1.3%
Solution Rate
16.1%
Average Ratings
35%
Customer Retention Rate
75%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Return that was declined and not returned

Resolved
7/10
Deon Wilson
Deon Wilson filed the complaint
2 June 2025
Want to complain with the service of Takealotte
A return was send to them that was declined. They just keep on saying they going to return it. They give me wrong tracking numbers.
An Apology is not good enough anymore.
This is now over a Month (30Days) that I sent the item, as it was sent back on the 27 April
You said it was returned on the 2 May - IT IS NOW 2 July
That is now more than 30 days
Incident date: 2 June 2025
Deon Wilson
Deon Wilson rated the brand
16 June 2025

Not Great in People Communication and interaction

This complaint was considered resolved.
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