Takealot
Takealot
Brand's performance
18.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.4%
Average Response Time
3.6%
Solution Rate
11.3%
Average Ratings
42.9%
Customer Retention Rate
46.4%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
Is this your company? Click here

Takealot - Return

Resolved
10/10
lezel
lezel filed the complaint
12 October 2023
i ordered 2 items on takealot the 1 was wrong i than called and requested the order to be cancelled next thing its being delivered i than reject the delivery and the driver refuses i call and they than request a collection after 5+ calls to them fine it gets collected and states to be refunded now i get an email saying they sending me a replacement i than call again saying i did not request a replacement and get the run around again saying wait for sms than call us again to cancel the order i mean going for a week now trying to get a refund on one item and still not getting help what do i do please i call again and request to speak to a manager i get told they can only send an email for a manager to call me next week this is really fustrating and unhelpful
Incident date: 10 October 2023
lezel
lezel rated the brand
12 October 2023

great

This complaint was considered resolved.
Comments
This complaint has no comments yet.