Takealot - Return

i ordered 2 items on takealot the 1 was wrong i than called and requested the order to be cancelled next thing its being delivered i than reject the delivery and the driver refuses i call and they than request a collection after 5+ calls to them fine it gets collected and states to be refunded now i get an email saying they sending me a replacement i than call again saying i did not request a replacement and get the run around again saying wait for sms than call us again to cancel the order i mean going for a week now trying to get a refund on one item and still not getting help what do i do please i call again and request to speak to a manager i get told they can only send an email for a manager to call me next week this is really fustrating and unhelpful