Takealot
Takealot
Brand's performance
18.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.9%
Average Response Time
3.6%
Solution Rate
11.3%
Average Ratings
42.4%
Customer Retention Rate
44.8%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Requested a replacement of product

No resolution
Sanel Smit
Sanel Smit filed the complaint
11 January 2022
I returned a defective product and receive the following feedback from Takealot:

You requested a replacement of the following product:

1 x JBL Flip Essential Waterproof Portable Bluetooth Speaker Gun Metal

Unfortunately, the item that you wanted is not available and we have therefore credited your Takealot account.

Though. when I check Takealot's online shop, the item is still available to order. It does not seem like the item "is not available".
This complaint has a private attachment.
Incident date: 6 January 2022
This complaint has been considered as not resolved.
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