Takealot - Refused to collect a return

I purchased a couch for R13k, when it was delivered I realised that it looks different to what is displayed on the site, the shape, texture of material, legs and cushions described were not included, false advertising.
I logged a return on the 11 Sept 22, take a lot, never actioned the collection request, they kept apologising for not showing up, a month later on the 10th October 2022 they just canceled the return request and marked it as concluded, I am not sure with who they concluded with after a painful month of following up with them and I am still stuck with a couch I hate.

The actual return is :MRRN-AAEBP-Y947 and the order was Order #109536483.

This is very sad considering that the platform is very good when they don't give you a horrible experience as described above. After this traumatising experience I am stopping buying from take alot as it is starting to be a platform to exploit customers and bad service, totally can't be trusted.