Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.3%
Average Response Time
2.1%
Solution Rate
11.7%
Average Ratings
50.9%
Customer Retention Rate
54.5%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Refused to collect a return

Resolved
10/10
Khangelwa Mgxotheni
Khangelwa Mgxotheni filed the complaint
13 October 2022
I purchased a couch for R13k, when it was delivered I realised that it looks different to what is displayed on the site, the shape, texture of material, legs and cushions described were not included, false advertising.
I logged a return on the 11 Sept 22, take a lot, never actioned the collection request, they kept apologising for not showing up, a month later on the 10th October 2022 they just canceled the return request and marked it as concluded, I am not sure with who they concluded with after a painful month of following up with them and I am still stuck with a couch I hate.

The actual return is :MRRN-AAEBP-Y947 and the order was Order #109536483.

This is very sad considering that the platform is very good when they don't give you a horrible experience as described above. After this traumatising experience I am stopping buying from take alot as it is starting to be a platform to exploit customers and bad service, totally can't be trusted.
Incident date: 13 October 2022
Khangelwa Mgxotheni
Khangelwa Mgxotheni rated the brand
11 November 2022

Yes I do, however their employees do take advantage.

This complaint was considered resolved.
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